FAQ
Common questions about ordering, delivery, payment, and returns. Didn't find your answer — reach out, you'll find our contact details on the Contact page.
How do I place an order?
On the product page, choose your quantity, delivery method, and payment method, then click "Pay" — you'll be redirected to secure checkout via Paysera or Stripe. The order is confirmed immediately after successful payment.
What payment methods do you accept?
You can pay via Paysera (bank transfer through a chosen Lithuanian or foreign bank) or by card via Stripe.
How much does delivery cost, and how long does it take?
Pickup and delivery within Klaipėda city are free. Elsewhere in Lithuania, Latvia, and Estonia we deliver via DPD parcel locker or courier, usually within 1–3 business days. Orders of 800+ units ship at a fixed pallet-delivery rate.
Is VAT charged?
No. We operate as a sole proprietorship (individuali veikla) and are not VAT-registered, so listed prices are final, with no VAT added.
Can I return an item?
Yes — you have a 14-day right of withdrawal with no reason needed, and a money-back guarantee applies if an item arrives damaged or wrong. See the Money-back guarantee page for details.
Do I need an account to order?
No, you can check out as a guest. An account is handy if you want to see your order history and track shipments.