Money-back guarantee

Last updated 2026-07-18

We want buying from Sweetnet to be risk-free. If a product isn't right for you, arrives damaged, or anything else goes wrong with your order, we'll refund you. This guarantee adds to, and doesn't limit, your rights under our Terms of purchase and Lithuanian law.

1. When the guarantee applies

  • The item arrived damaged, or was damaged in transit.
  • You received the wrong item, or the wrong quantity.
  • The item has a manufacturing defect.
  • You simply changed your mind — use your 14-day right of withdrawal (see section 3), no reason needed.

2. Time limits

  • For damaged, wrong, or defective items — get in touch within 7 days of receiving the order.
  • For a plain change of mind (no defect) — get in touch within 14 days of receiving the order, as set out in the Terms of purchase.

3. How to make a claim

  • Email support@sweetnet.lt with your order number, a description of the issue, and, if the item is damaged or wrong, photos.
  • We respond to every request within 1–2 business days with next steps: a replacement, a repair, or a refund.

4. Return conditions

  • For a plain change of mind (no defect), the item should be unused and, where reasonably possible, in its original packaging.
  • If the item is damaged, wrong, or defective, we don't require original packaging — a clear description of the issue and photos, where possible, is enough.
  • Return shipping for a plain change of mind is normally paid by the Buyer; if the item arrived damaged, wrong, or defective, the Seller covers the return shipping cost.

5. When you get your money back

  • Once a claim is approved, the refund is issued within 14 days of approval (or of receiving the returned item, if a return is required) — using the same method you paid with (Paysera or Stripe), unless we agree otherwise.

6. What isn't covered

  • Damage caused by improper use, storage, or handling after the item was delivered to the Buyer.
  • Claims made after the time limits stated on this page, unless otherwise agreed.

Have a question, or ready to start a claim? Read the full conditions above, then email us to get started.